Customers may open your website while standing beside a leaking pipe, walking around a property or comparing contractors during a lunch break. They should be able to work out what you do without pinching the screen or dismissing three things first. You can find plenty of everyday problems with an ordinary phone and a few realistic tasks.
Set aside some uninterrupted time. Use your usual browser first, then another browser or phone if one is available. Write down the device and browser you used. A problem seen on one setup is useful evidence, although it does not tell you how every phone will behave.
Start where a customer might land
Do not check only the homepage. Open a service page directly, as someone arriving from a search result or shared link might do. Can you identify the business, the service and the area it covers? Can you reach the menu without scrolling back to the very top?
Look at the first screen before you touch anything. A large photograph can be attractive, but it should not push every useful word out of sight. The customer needs enough context to know they are in the right place. An unexplained slogan is less helpful than a straightforward description of the work.
Use the navigation with one hand
Open the menu, choose a service and try to return. Check whether the menu can be closed easily and whether its text fits on the screen. Watch for links that sit so close together that you keep selecting the wrong one. An icon that looks obvious to its designer may still need a label.
Rotate the phone once and increase the text size through the browser or device controls. Look for overlapping words, clipped buttons and content that disappears. This is a practical check rather than a full accessibility assessment, but it can reveal problems that the standard view hides.
Read a whole service page
Choose a page with several paragraphs. Read it at a comfortable distance without zooming. Notice pale text, long unbroken paragraphs and headings that do not tell you anything. Check that text is not embedded in a photograph where it becomes tiny on a smaller screen.
Try following the page while ignoring its images. You should still understand the service and the next step. Our guide to making a trade website easier to read explains how headings, wording and page layout can help.
Check the contact routes carefully
Tap the phone number and inspect the number your phone proposes to dial, without placing an unnecessary call. Check any displayed email address for spelling. If a button says “Request a quote”, make sure it leads somewhere that explains what information is needed and what happens next.
Work through the visible form fields without submitting. Are labels present before and after typing? Does the keyboard suit the field? Is an address field demanding information that is unnecessary at this stage? Can you see the instructions and any error message without hunting around?
A visual check cannot prove that a submitted inquiry arrives or that its attachments open correctly. Arrange a separate, approved test with the person monitoring the inbox. Agree on a recognizable test message and check the received content, rather than assuming a success message proves delivery.
Look at photographs and moving elements
Open a project page and wait for its images to load. Check for sideways scrolling, distorted pictures or captions cut off beneath them. Large image files can make pages awkward on slower connections. Try an ordinary mobile connection as well as Wi-Fi, remembering that one slow visit is not a reliable performance measurement.
Check whether banners, chat panels or sticky buttons cover important content. A contact shortcut is useful only if it leaves enough room to read and use the page. You should be able to close an overlay without accidentally activating the thing underneath it.
Leave with a repair list
Record each issue with a page address, screenshot, short reproduction steps and the effect on the customer. Put broken contact routes and unreadable content ahead of cosmetic preferences. Repeat the same tasks after repairs so you can compare the result.
Frisk Digital website checks use an agreed scope and can record evidence, priorities and suggested actions. They are not security or load testing. A focused mobile check gives you something more useful than “the site looks odd on my phone”: a list of specific problems someone can investigate and fix.